Over 70 Years of combined Experience
It was a Friday afternoon in mid 2019 when the phone call came in, “Hi, our cremation machine is down and needs repairs. Our current cremation repair company can’t get to us for 5 weeks. Any chance you could help us?” This wasn’t the first time to get a call like this. Nor would it be the last. It was at that moment it had become clear that there was a gap in the cremation industry--customer’s needs weren’t being met like they should be. If a customer needs a repair, they shouldn’t have to wait WEEKS to get it fixed. So, Freedom Crematory Service & Repair was born.
We are a veteran based company that collectively has over 70 years of experience in the cremation industry. At the core, the employees are family. We must take care of our own, to succeed in taking care of our customers. From this builds the importance of our customers. At the end of the day, we want you to be happy. Whether that means troubleshooting the issue over the phone during non-business hours, or hopping into a car or on a plane and being at your door within a few days, whatever it takes. Even though we are a new company, we are not new to the cremation industry. Oh, and that phone call that was received? Of course it was taken care of. Because fixing the issue made the customer happy. And that is what we are all about.